Table of Contents

Introduction

Thank you for choosing BEX Express! We take pride in our business and our IT systems are no exception! We have several tools available at your disposal that will help facilitate getting your items into our network and routed to its destination. 

Kindly utilize the menu located in the upper-left corner should you wish to concentrate on a specific topic.

Insight 

This is our main system that allows you to gain some oversights into your account, track shipments that are currently in our network, book new shipments and collections, and provides you an interface for fulfilling eCommerce orders. It also provides an interface for booking collections and waybills, obtaining detailed tracking on your shipments, and capturing proof of deliveries (hereinafter referred to as “POD” and/or “PODs”). It does not, however, provide any interface for oversights into your account. 

User Account 

Our system may have already created a user account on your behalf when you opened your account with BEX Express. If you don’t have these credentials, please contact our IT team for assistance. Alternatively, you can register a user account by following the registration process as set out in this document. 

Account Security 

We have security measures in place to ensure the safety of your data; however, the ultimate responsibility falls upon you. DO NOT share your account details with anyone. If you feel that your account might have been compromised in any way, please contact our IT department immediately to revoke access and generate new credentials. 

Passwords

We cannot stress enough how important a strong password is. Using simple and easy-to-guess passwords are never recommended and may leave your account compromised. Use the following guidelines in selecting a strong yet memorable password: 

• Use a minimum of 20 characters; 

•  Include lowercase and UPPERCASE alphabetic characters; 

•  Include symbols and numbers; 

•  Avoid using the same password for all your accounts;

•  Avoid using information that is or might become publicly associated with the user or the account, such as your username, ancestor’s names, pet names, family names, or special dates. 

•  Avoid using information that might be known by colleagues, acquaintances, relatives or any information that may be publicly visible, such as information on Facebook and Twitter alike. 

•  Do not use passwords which consist wholly of any simple combination of the aforementioned weak components. 

Examples of weak passwords would be: 

• Dictionary words: chameleon, RedSox, sandbags, bunnyhop! etc., including words in non-English dictionaries;

• Words with numbers appended: password1, deer2000, john1234, etc.;

• Words with simple obfuscation: p@ssw0rd, l33th4x0r, g0ldf1sh, etc.; 

• Doubled words: crabcrab, stopstop, treetree, passpass, etc.; 

• Common sequences from a keyboard row: qwerty, 123456, asdfgh, fred, etc.; 

• Numeric sequences based on well-known numbers such as 911, 314159…, 27182…, 112, etc.; 

• Identifiers: jsmith123, 1/1/1970, 555-1234, one’s username, etc.; 

• Anything personally related to an individual: license plate number, id number, mobile number, street address, previous addresses, birthdays, anniversaries, sports teams, relative’s names, pet names, nicknames, initials, etc.; 

• Dates: dates follow a pattern and make your password weak. 

Password Requirements

Our system requires that you provide at least 8 characters minimum, consisting of lowercase and uppercase letters, numbers and symbols. 

Cookies

Our system makes use of cookies and are required at all times. The data inside the cookie is encrypted and secured and will automatically be removed as soon as you close all your browser instances. 

Service Levels

The following illustration will guide you to choosing the correct service for your shipment(s). If you are unsure of which one to select, contact your sales representative for guidance and/or additional information.

Basics of Insight

Insight offers you access to your eCommerce orders (and subsequent fulfillment thereof, if applicable), waybills, quotes and tracking.

Accessing Insight

Insight can be accessed through our website or, alternatively, directly on https://insight.bex.co.za/

Signing In

Enter your username and password associated with your user account. Click SIGN IN.

Password Recovery

Can’t remember your password? Not a problem! Simply send us an email with your username and email address and we will confirm your credentials for you.Include the email address and username for your account on an email to password.recovery@bex.co.za . We will send you instructions on how to reset your password. Remember, choose a strong password and don’t share it with anyone.

User Registration

To register for an account, please confirm with your sales representative. They will confirm the following information, All fields are required.

• BEX Account Number: The account number associated with your account with BEX Express.

• Company Name: Your company name.

• Email Address: A valid email address. This address must be active at all times.

• Username: A unique username for your account.

• Password: A strong password for your account and then confirm it.

Once you have submitted your registration, we will activate your account within 24 hour(s) and notify you once it is ready for use. Please be patient during this time.

User Interface Overview

The user interface has been designed to be as easy to use as possible. If you experience any problem with our ecommerce system, please contact our IT team for assistance.

Main Menu

The main menu will be collapsed by default but can be expanded by clicking the relevant sections.

Signing Out/Logging Off

When you are done using Insight, sign out by clicking on the sign out icon in the top middle-left of the screen.

Modules

To use a specific module, like Waybills, select its corresponding menu item from the main menu. (Eg. Operations -> Waybills -> Browse)

Home

The home module is the default landing screen every time you sign in. This screen allows you to navigate to an appropriate section within the system. You can also Quick Search a Waybill/Collection/Invoice number on the top right.

The Operations -> Waybills -> Browse listing view will indicate any and all waybills still active in our network, and willcommunicate information such as the waybill number, date, senders’ reference, origin and destination, service and the total business days for that specific waybill.

Waybills

The waybill module allows you to see waybills billed to your account. You can also search for specific waybills based on certain search criteria.

Searching

To search for specific waybills, use the search button at the top of the waybills page. The available filters are:

• Branch (from and to)

• Account (if you have multiple accounts)

• Service

• Waybill Date (start and end)

• Waybill Number

• Sender’s Reference

• Invoice Number

Viewing a Waybill

To view a specific waybill, double-click on the row related to the waybill you would like to view.

Collections

The collections module (Cust Services -> Collections -> Browse All) allows you to see allcollections for your account including their statuses.

Searching Collections

To search for a collection, click Search and you can enter an account number and/or the collection number you’re looking for.

Viewing a Collection

To view a collection, double-click on the relevant row within the list of your collections.

Booking a Collection

If you would like to book a collection, click on the + Add button located in the navigation bar on the left of the screen. (Cust Services -> Collections -> Add)

The collection editor will open. Simply follow the instructions and provide the information as requested to book your collection. Consult your sales representative on how collections work and what cut off times are in effect.

Quotes

The quotes module (Cust Services -> Quotes) allows you to create, review and view quotes as needed.

Creating a Quote

To create a new quote, click on the Cust Services -> Quotes -> + Add button located in the navigation bar on the left of the page. Follow the wizard to create a quote for the service you require.

Viewing a Quote

To view a quote, double-click on the relevant row in the Cust Services -> Quotes -> Browse listing view.

Accepting a Quote

Once you have created a quote and are happy to accept it, you can go ahead and book the shipment. Click the Accept Quote button within the quote you want to accept.

Once your quote has been successfully accepted, a waybill will be created and can be viewed in the waybills listing view. (Operations -> Waybills -> Browse)

eCommerce Orders and Integrations

We offer our customers integrations for Shopify, Magento (V1 and V2), WooCommerce and ECWID. In order to use this feature, there may be additional setup and configuration steps required from both your side and ours. We strongly advise that you speak to your sales representative to help you configure your eCommerce store. 

Within Insight, order management can found using the left navigation bar (Cust Services -> Orders - Browse)

Store Setup

To help facilitate the setup procedure, we have included a simple configuration tool that can be used to setup your eCommerce store. However, before using this tool, please ensure the following prerequisites are met:

1.  User Account Creation: An appropriate user account with the necessary permissions must be created prior to store setup. This account will be used to manage the store and its settings. Please contact the IT Department to request the creation of this user account, specifying that it is required eCommerce store administration so the correct permissions are loaded.

2.  Default Sending Address: As part of the user account setup, the IT Department will need to configure a default sending address for this user. Please provide the address from which orders are shipped, and it will be used for both billing and operational purposes.

If you experience any difficulty with using this module after the user account and default sending address have been configured, please contact our IT team and provide as much detail as possible.

Click on the SETUP button to open the configuration tool. Follow the instructions below each section that applies.

Add New Store

If you are adding a new store to your Insight account, or if you have selected to add a new store, you will be prompted for some basic information.

1.  Select the account (if applicable) you want to use for your store’s setup.

2. Select the plugin type of eCommerce platform you want to connect i.e., ECWID, Magento, Shopify or WooCommerce.

3. Enter the name for your store.

4. Enter the website address for your store.

5. Click Save to continue.

Modify Existing Store

Simply select the store you want to edit from the drop-down list and edit your information using the inputs to the right. Alternatively, you could click on the Add New button to add a new store.

Depending on the type of eCommerce store you are connecting, you will now be asked to input technical information that we need in order to communicate with your store. To keep this process as easy as possible, we will deal with each type of store in its own section below, and you should follow the steps for the relevant store type you have selected.

Follow the instructions for the relevant eCommerce store platform below, in order to complete this page. Once you have completed all the required fields, click SAVE.

WooCommerce Stores

Integrating your WooCommerce store with the Insight shipping app allows for seamless order processing and fulfillment. This guide will walk you through the steps to generate the necessary API keys in WooCommerce and configure your store within the Insight app.

Prerequisites

• WooCommerce Administrator Access: Ensure you have admin privileges to your WooCommerce store.

• Insight Shipping App Account: Access to your Insight account to configure the store integration.

Generate API Keys in WooCommerce

To allow the Insight app to communicate with your WooCommerce store, you'll need to generate API keys with the appropriate permissions.

1. Navigate to REST API Settings

• Log in to your WordPress admin dashboard.

• Go to WooCommerce > Settings > Advanced > REST API.

Note: In WooCommerce versions prior to 3.4, API keys were located under WooCommerce > Settings > API > Key/Apps.

2. Add a New API Key

• Click on Add Key to open the key creation page.

3. Configure API Key Details

• Description: Enter a descriptive name, e.g., "Insight Shipping Integration".

• User: Select the admin user or the user you wish to associate with these keys.

• Permissions: Choose Read/Write access. This allows the Insight app to read order data and update order statuses when they are fulfilled.

4. Generate the API Key

• Click on Generate API Key.

• WooCommerce will display your new Consumer Key and Consumer Secret.

•  Copy these keys; you'll need them for the Insight app configuration.

Important: Treat these keys like passwords. Keep them secure and do not share them publicly.

5. Note Your Store's API Endpoint

Your WooCommerce store's API endpoint is typically in the following format:

• https://yourstore.com/wp-json/wc/v3/

Going back to Insight, we can complete the store information:

• REST API ENDPOINT: https://yourstore.com/wp-json/wc/v3/

• API VERSION: We leave this field as blank for WooCommerce

• TOKEN 1: Consumer Key value provided from the REST-API key we created.

• TOKEN 2: Consumer Secret value provided from the REST-API key we created.

• STORE NAME: The name of your store, only to be used as an identifier.

• STORE WEB. ADDRESS: This field should automatically be populated from the first page.

Price at Checkout for WooCommerce

Before you start, please ensure that you obtain your BEX token from your sales representative. You will need this to complete the plugin installation.

To obtain the plugin file, download it from https://track.bex.co.za/bex-woocommerce-plugin.zip

Head over to your site’s admin panel and proceed as follows:

1. Hover over the Plugins menu and select Add New.

2. Click on the Upload Plugin button.

3. Click the Choose File button and browse to the location where the plugin file downloaded to. More often than not, this will be in your Downloads folder. Select the file and then proceed by clicking the Install Now button.

4. Some informational messages will be printed alongside an activation button. Click on the Activate Plugin button to activate our plugin.

5. Head over to the WooCommerce settings page armed with your BEX token as discussed at the start of this document.

6. Select the Shipping tab and then select BEX Express.

7. Enter your BEX token and hit the Save button. 

That concludes the plugin installation and configuration and should enable shipping rates at check-out.

Shopify Stores

To connect your Shopify store, we will first need to be registered as a collaborator on your store. This gives us the required permissions and access to provide you with development and support services in respect of any integrations between your store and BEX Express.

Integration Setup

From the Shopify Backend, select Settings in the bottom-left corner and then look for the Apps and sales channels menu item.

Depending on your store setup and state, you may need to approve the initial request to “activate” custom apps in your store. Select the Allow custom app development button when prompted.

Shopify will show a warning and ask you if you want to proceed. Click on the Allow custom app development button to proceed.

Now that we have custom app development enabled, we need to configure the communication between our servers and those of your Shopify store. To do this, you will create a new app.

If you have already completed these initial steps, you will need to select the Develop apps button in the title bar to achieve the same:

In the window that opens, enter BEX Shipping for the App name, and then select the Store Admin account as the App developer. Click Create app.

⚠️ Shopify requires an account to be associated with our shipping app. Selecting your store admin account here is purely for reference purposes and does not in any way grant us access to your s tore, other than the API keys you create and the permissions you assign, as outlined below.

Generating API Keys and Controlling Access

For our shipping integration to work, we need a set of API keys with all the required permissions we need. After creating the custom app as outlined above, select the Configuration tab.

From the list of permissions displayed, select the following ones:

Scroll to the bottom of the page and click the SAVE button.

Next, we need to install the app into your store so that we can get the required API key needed for our integration. Click on the API credentials tab and then click the Install app button.

Shopify will again ask you to verify your action of installing this app. To confirm, click the Install button to proceed.

Now that we have installed the BEX Shipping app on your Shopify store, we need to grab the access token. You can do this after installation by selecting the Reveal token once link. Copy this value and paste it into a new instance of notepad (Windows Key + R and type notepad).

⚠️ For security reasons, your API access token will be displayed only once. Make sure you write it down, copy it into Notepad or immediately record it within Insight. Alternatively, if your sales rep will assist in configuring this integration, you will need to send the key to the relevant person so that we can connect our systems with your store.

Going back to Insight, we can complete the store information:

• REST API ENDPOINT: From your Shopify store, enter the first part of your store’s URL for this field
  e.g. if the URL in your browser is https://mystorename.myshopify.com/admin/apps you would enter mystorename for this field.

• API VERSION: You should specify the latest API version here, but if you are unsure of which version to use, enter 2023-07 for this field.

• TOKEN 1: Copy the value displayed in the Admin API access token section (Ctrl + C) on the Shopify page and paste it into this field (Ctrl + V) (or copy and paste it from notepad where might have pasted it earlier).

• STORE NAME: This field should automatically be populated from the first page.

• STORE WEB. ADDRESS: This field should automatically be populated from the first page.

Magento Stores

If you are connecting a Magento store, you need to perform additional steps within your Magento store. You will require administrative rights in order to perform the following instructions.

First, sign in to your Magento store’s backend. Depending on your installation, follow the steps for version 1 or 2 as outlined below.

Version 1

REST Role Setup

A security role needs to be configured inside of Magento that our account will use to transact on. From the SYSTEM menu, move your cursor over Web Services and select REST – Roles.

You will now see a list of roles. Select the + Add Admin Role button. Enter a role name e.g., BEX Shipping. Enter the password of the user currently logged in and then click Save Role at the top.

From the left-hand side menu, select the Role API Resources tab. Then, select all the permissions as shown below:

Navigate back to the Role Info tab and enter the password of the currently logged in user. Click Save Role.

User Setup

Next, we require a user account that we can use to authenticate ourselves and to also negotiate session tokens when connecting to your Magento store. From the SYSTEM menu at the top, move your cursor over Permissions and then select Users.

At the top of the list, click the + Add New User button. You should use your own judgement when providing the first name, last name and email addresses; we do recommend having it@bex.co.za as the email address. 

For the Password field, we strongly recommending using a random password that consists of A-Z, a-z, 0-9, and symbols (e.g. !@#$%. It should be a minimum length of at least 20 characters. 

Re-enter your account password in the Current Admin Password field. Next, we need to assign the required roles for this new user. Select the User Role tab on the left-hand side.

Select the radio option representing the role you want to assign to this user. For purposes of this example, we only have one security role called Administrator and that’s what we’ll assign. 

Depending on your installation and the preferences of the customer, you might need to select a different role than the default Administrator one shown here.

Lastly, we need to assign the REST requirements enabling us to send requests to your store. Select the REST Role tab on the left-hand side.

Select the radio option representing the REST Role you created earlier on. For purposes of this example, we are assigning the BEX Shipping role as that’s what we created earlier on.

Ensure that you have entered your current account password in the Current Admin Password field on the User Info tab. Click the Save button.

OAuth Consumer Setup

The next step is to configure our account as an OAuth Consumer. This allows us to get the necessary session tokens required to communicate with your store. From the SYSTEM menu at the top, move your cursor over the Web Services menu and select REST - OAuth Consumers.

In the list of all the OAuth Consumers, click on the + Add New Consumer button. Give the consumer a name i.e., BEX Express and copy-and-paste the Key and Secret values to a temporary location (use notepad and make sure you know which one is the Key and which one is the Secret).

Again, you will be required to enter your account password in the Current Admin Password field. Click Save.

Rest Attributes

The very last step is to assign the required REST Attributes. From the SYSTEM menu at the top, move your cursor over Web Services and select REST – Attributes.

In most cases, the default and user-defined roles will be of an Admin type. This allows us sufficient privileges to access your store and process your orders. We only read your orders and only obtain information that is absolutely required to process the delivery.

Please ensure that the role you created earlier is of an Admin type.

Select the Admin entry in the REST Attributes grid. You will now be presented with a list of permissions that the Admin role has. Please ensure that the following items are selected, leaving any existing selections intact.

Click the Save button. You have now configured the required steps in Magento. 

 We can now proceed with entering the required information in Insight.

• REST API ENDPOINT: Enter the full website address where you store is located, e.g. https://mystore.co.za.

• API VERSION: You should specify 1 here.

• TOKEN 1: Paste the value corresponding to the Key that you copied earlier.

• TOKEN 2: Paste the value corresponding to the Secret that you copied earlier.

• STORE NAME: This field should automatically be populated from the first page.

• STORE WEB. ADDRESS: This field should automatically be populated from the first page.

• MAGENTO ADMIN PART: Typically, and in default installations, this should be admin. You can confirm by signing into your store’s backend, and looking at the URL displayed in the address bar of the browser:

e.g. if your store URL is https://mystore.co.za/admin/orders you would enter admin here.

• MAGENTO USERNAME: Enter the username of the user account you created earlier in Magento.

• MAGENTO PASSWORD: Enter the password for the user account you created earlier in Magento.

Version 2

From the SYSTEM menu, select Integrations under the Extensions section.

From the Integrations page, click the New Integration button. Complete this page by entering BEX Express for the name field, use it@bex.co.za for the email address field. Enter your current account password in the Your Password field.

Select the API tab on the left and select the following permissions:

Once you have completed these steps, click on the ARROW next to the Save button, and select Save and Activate.

Magento will now show you the required permissions that will be enabled. To continue, click on the ALLOW button in the top-right corner.

Magento will now do some work and generate the API keys we ultimately need to communicate with your store. Once this process is completed, you will be shown a page containing these values. Copy and paste the Access Token value to a separate location (use notepad).

You have now configured the required steps in Magento. We can now proceed with entering the required information in Insight:

• REST API ENDPOINT: Enter the full website address where you store is located, e.g. https://mystore.co.za.

• API VERSION: You should specify 2 here.

• TOKEN 1: Paste the value corresponding to the Access Token that you copied earlier.

• STORE NAME: This field should automatically be populated from the first page.

• STORE WEB. ADDRESS: This field should automatically be populated from the first page.

• MAGENTO ADMIN PART: Typically, and in default installations, this should be admin. You can confirm by signinginto your store’s backend, and looking at the URL displayed in the address bar of the browser:

e.g. if your store URL is https://mystore.co.za/admin/orders you would enter admin here.

Managing your Orders within Insight

Synchronizing Orders

Orders can be set by request to auto-sync. Contact your Sales-Rep to have this setup for you. Alternatively, to manually start the synchronization process, click SYNC in the top center of the page.

Depending on the number of orders we receive from your eCommerce store, this may take a few minutes. Please be patient during this time.

Searching Orders

We currently offer the ability to search for orders by order number, suburb and a combination of both. Simply enter the criteria into the relevant search boxes and click SEARCH.

Once you have finished your task, you can reset the search by:

• Selecting the CLEAR button; or

• Clear both search fields and click SEARCH.

Processing Orders

You can process multiple orders or one at a time, whichever you prefer. Select the orders in the list using the "Ctrl" key on your keyboard and using your mouse to select each of the orders that you wish to submit then click the Submit button. Follow the onscreen prompts to complete the order.

Archiving Orders

When you have completed the entire fulfillment cycle for an order, you can archive it. This removes it from your orders page but may show up in relevant searches. If you archived an order by mistake, please contact us at it@bex.co.za to have it returned from the archive.

Address Management

Within your list of Synced Orders, there are three columns Accuracy, Accuracy Percent, and a Coloured Indicator. These columns give you visibility on how accurate we deem your address to be.

⚠️ It is important you take note of these values and correct any addresses that are deemed to be inaccurate.

You can do this by double-clicking the order in your Orders listing view, which will bring up the Order Address Management screen.

From this editor you can can use the search box under suggested address to search for the correct address for your chosen order and/or correct any other information within the address. You can also use the load next address to quickly load the next order in the list.

Customer Portal

Our customer portal offers you access to your invoices, statements and other insights around your account.

Accessing the Customer Portal

Our customer portal can be accessed through our website or, alternatively, directly on Portal

Signing In

Enter your username and password associated with your user account. Click LOGIN.

Password Recovery

Click on the Forgot Password link below the Login button on the left.

Enter the email address and username for your account and then click CONFIRM. We will send you instructions on how to reset your password. Remember, choose a strong password and don’t share it with anyone.

User Interface Overview

The user interface has been designed to be as easy to use as possible. If you experience any problem with our customer portal, please contact our IT team for assistance.

Main Menu

The main menu will be collapsed by default but can be expanded using the -> arrow at the top. Click to reveal the main menu:

Signing Out/Logging Off

When you are done using the customer portal, sign out by clicking on the sign out icon in the top-right corner of the screen.

Accounting Modules

Statements

To view your account statement, simply select the account number you wish to view and then click VIEW. Refer to Report

Viewer Basics in this document for assistance on how to use the report viewer.

Invoices

The invoices module allows you to see all your tax invoices that have been issued for your account.

Searching

To search for an invoice, select the account and then enter an invoice number to search for.

Viewing an Invoice

To view an invoice, click on the Invoice Number (displayed in red) in the Invoice Number column.

Payments

The payments module allows you to see all your payments as they have been received and captured by us.

Searching Payments

To search for a payment, select the account number and enter a payment reference number.

Credit Notes

The credit notes module allows you to see any and all credit notes issued for your account.

Searching Credit Notes

To search for a credit note, select the account number and enter a credit note number.

Viewing a Credit Note

To view a specific credit note, click on the Credit Note Number (displayed in red) in the Credit Note Number column.

Report Viewer Basics

Our report viewer offers several options to save or print a document. Please familiarize yourself with the available functions in our report viewer as well as the basic layout thereof.

Live/Print Preview

Our report viewer defaults to the live view. This allows you to view the report as if it were one continuous document. This does not reflect its output to your printer however.

To view the report as if it were to be printed/exported, enable Print Preview mode by clicking on the Toggle Print Preview button.

Paging

Print preview will often display the relevant report page by page. You will need to page through the document to view all available pages. To do so, use the paging buttons.

Refreshing

To refresh a report, click on the Refresh button.

Zoom Levels

You can adjust the zoom level of the document when in Live mode. Use the zoom buttons.

Printing a Report

Our report viewer will allow you to download the report in order to print it. Click the Print button in the toolbar.

The report will now be downloaded to your computer. When the download has finished, you can open the file and print it normally.

Exporting a Report (PDF, CSV, Excel, RTF, TIFF)

You can export the report to a variety of formats. To do so, hover your mouse over the export menu. DO NOT click on the button. Select the desired option from the drop-down menu.

Using Filters

Filters are defined for each report and will differentiate depending on the report being displayed. For example, the Statement report will allow you to select a starting and ending date. Other reports may not have this filter or any filters at all.

Once you have provided the filters with the information required, click on the Preview button at the bottom of the filter panel.

Label Printing

Below is a guide on configuring your system to print shipping labels from within Insight.

1. Download our Plugin Files:

Navigate to the link below to download the required plugin files:

Download InsightCommunicationOS Plugin Files

2. Extract to your Root System Directory:

After downloading, extract the contents of the archive to the root folder on your operating system drive, the files should be typically located at:

C:\InsightCommunicationOS\

3. Run Installer:

Within this folder you have extracted our files to, locate and run the file named InsightOSCommunicationServicesStartup.exe. This installer adds the necessary app to your PC's startup folder. Remember, only run this file during the initial installation, not to start the service.

⚠️ Note: If prompted, grant administrator access to the app by clicking "Yes" when asked if you would like this app to make changes to your PC.

4. Install Zebra Printer:

Set up your Zebra printer along with its drivers as per the manufacturer's instructions.

5. Rename Zebra Printer:

Rename your Zebra printer to "Label Printer." Below is a guide how to do it in Windows 10 and Windows 11:

6. Verify InsightCommunicationService is running:

Before printing, ensure that the InsightCommunicationServices is running. Our plugin should automatically run when starting your pc.

⚠️ Note: If prompted, grant administrator access to the app by clicking "Yes" when asked if you would like this app to make changes to your PC.

Look for a light blue square icon with a dark circle like the image below within in your system tray at the bottom right of your Windows taskbar.

Troubleshooting Label Printing

• If you find our plugin is not running or the icon is missing from your system tray, navigate to the below folder location and run InsightOSCommunicationServices.exe as an administrator:
  
  C:\InsightOSCommunicationServices\InsightOSCommunicationApplication\
  
  
  

• Make sure you only run this once, having two iterations of our plugin running will cause issues. If you see the tray icon twice, please close all iterations by right-clicking the icon shown above in your system tray and selecting Exit for all instances running.

Once they are all closed, navigate to the folder location above on your PC and run the InsightOSCommunicationServices.exe as an administrator.

You're all set! Following these steps ensures that your Insight Communication Services are properly configured, and you can now enjoy seamless communication with your Zebra label printer and Insight.

If you encounter any issues, feel free to reach out to our support team for assistance.

Browser History and Cache 

Our system relies on your browser’s cache to save data that can be retrieved later without having to re-download it from our servers. This significantly saves you data when you are interacting with our systems. When we update our systems, this behavior could cause undesirable effects. You may experience errors that you have not experienced before, it may seem that the system is not responding or is taking too long to respond. When this happens, we strongly recommend that the first remedy be the clearing of your browser’s history and cache. 

ℹ️  Each browser has subtle changes on every update release. You may need to look for menu items similar to what we describe below. You can always do a simple Google search for instructions on how to clear your browser’s history. 

Microsoft Edge:
With Microsoft Edge open, click on the menu button and then select History. Alternatively, you can press CTRL+H on your keyboard.

Now select the More Options menu button and select Clear browsing data.

Edge will now open the Clear Browsing Data window where you need to ensure that your selection is exactly as it is displayed in the image below. When you have made the selections, click Clear Now. Depending on your history and cache size, it may take a few minutes to complete. Have a cup of coffee.

Google Chrome:
With Google Chrome open, click on the menu button, hover over History and then select History in the expanding menu. Alternatively, you can press CTRL+H on your keyboard.

Chrome will open the history page. In the left pane, select Clear browsing data.

Chrome will now open the Clear Browsing Data window where you need to ensure that your selection is exactly as it is displayed in the image below. When you have made the selections, click Clear data. Depending on your history and cache size, it may take a few minutes to complete. Have a cup of coffee

⚠️If you proceed with the steps outlined above, your browser history will be cleared along with all cookies it might have saved. This includes all cookies for other websites as well. You may need to login again to those sites when you visit them.

To keep your passwords remembered, ensure that the Passwords option is not selected.

Mozilla Firefox:
With Mozilla FireFox open, click on the menu button, select History and then select Clear Recent History… in the expanding menu.

FireFox will now open the Clear History window where you need to ensure that your selection is exactly as it is displayed in the image below. When you have made the selections, click OK. Depending on your history and cache size, it may take a few minutes to complete. Have a cup of coffee

⚠️ If you proceed with the steps outlined above, your browser history will be cleared along with all cookies it might have saved. This includes all cookies for other websites as well. You may need to login again to those sites when you visit them.

Reporting Bugs and Issues or Sending Suggestions

Found something that doesn’t work as expected? Maybe you have a suggestion for something that could improve the usability of our systems? Please let us know! We take pride in our business and our in-house developed software solutions are no exception. Speak to your sales representative for assistance on getting this information to the correct department.

You can also reach our IT support team on it@bex.co.za