Browser History and Cache 

Our system relies on your browser’s cache to save data that can be retrieved later without having to re-download it from our servers. This significantly saves you data when you are interacting with our systems. When we update our systems, this behavior could cause undesirable effects. You may experience errors that you have not experienced before, it may seem that the system is not responding or is taking too long to respond. When this happens, we strongly recommend that the first remedy be the clearing of your browser’s history and cache. 

ℹ️  Each browser has subtle changes on every update release. You may need to look for menu items similar to what we describe below. You can always do a simple Google search for instructions on how to clear your browser’s history. 

Microsoft Edge:
With Microsoft Edge open, click on the menu button and then select History. Alternatively, you can press CTRL+H on your keyboard.

Now select the More Options menu button and select Clear browsing data.

Edge will now open the Clear Browsing Data window where you need to ensure that your selection is exactly as it is displayed in the image below. When you have made the selections, click Clear Now. Depending on your history and cache size, it may take a few minutes to complete. Have a cup of coffee.

Google Chrome:
With Google Chrome open, click on the menu button, hover over History and then select History in the expanding menu. Alternatively, you can press CTRL+H on your keyboard.

Chrome will open the history page. In the left pane, select Clear browsing data.

Chrome will now open the Clear Browsing Data window where you need to ensure that your selection is exactly as it is displayed in the image below. When you have made the selections, click Clear data. Depending on your history and cache size, it may take a few minutes to complete. Have a cup of coffee

⚠️If you proceed with the steps outlined above, your browser history will be cleared along with all cookies it might have saved. This includes all cookies for other websites as well. You may need to login again to those sites when you visit them.

To keep your passwords remembered, ensure that the Passwords option is not selected.

Mozilla Firefox:
With Mozilla FireFox open, click on the menu button, select History and then select Clear Recent History… in the expanding menu.

FireFox will now open the Clear History window where you need to ensure that your selection is exactly as it is displayed in the image below. When you have made the selections, click OK. Depending on your history and cache size, it may take a few minutes to complete. Have a cup of coffee

⚠️ If you proceed with the steps outlined above, your browser history will be cleared along with all cookies it might have saved. This includes all cookies for other websites as well. You may need to login again to those sites when you visit them.