Label Printing

Label Printing

Below is a guide on configuring your system to print shipping labels from within Insight.

1. Download our Plugin Files:

Navigate to the link below to download the required plugin files:

Download InsightCommunicationOS Plugin Files

2. Extract to your Root System Directory:

After downloading, extract the contents of the archive to the root folder on your operating system drive, the files should be typically located at:

C:\InsightCommunicationOS\

3. Run Installer:

Within this folder you have extracted our files to, locate and run the file named InsightOSCommunicationServicesStartup.exe. This installer adds the necessary app to your PC's startup folder. Remember, only run this file during the initial installation, not to start the service.

⚠️ Note: If prompted, grant administrator access to the app by clicking "Yes" when asked if you would like this app to make changes to your PC.

4. Install Zebra Printer:

Set up your Zebra printer along with its drivers as per the manufacturer's instructions.

5. Rename Zebra Printer:

Rename your Zebra printer to "Label Printer." Below is a guide how to do it in Windows 10 and Windows 11:

6. Verify InsightCommunicationService is running:

Before printing, ensure that the InsightCommunicationServices is running. Our plugin should automatically run when starting your pc.

⚠️ Note: If prompted, grant administrator access to the app by clicking "Yes" when asked if you would like this app to make changes to your PC.

Look for a light blue square icon with a dark circle like the image below within in your system tray at the bottom right of your Windows taskbar.

Troubleshooting Label Printing

We understand that sometimes technical hiccups can occur, but don't worry – we've got you covered. In this user-friendly guide, we'll walk you through some simple troubleshooting steps to ensure your label printing experience is seamless.

Missing or Inactive Plugin

If you notice our plugin is not running or the icon is missing from your system tray, follow these steps to resolve the issue:

1. Navigate to our plugin the Folder Location:

1. • Open File Explorer and go to 

C:\InsightOSCommunicationServices\InsightOSCommunicationApplication\

2. Run as Administrator:

1. • Locate the file named InsightOSCommunicationServices.exe.

   • Right-click on the file and choose "Run as administrator."

Handling Duplicate Instances

Running multiple instances of our plugin can cause conflicts. If you happen to run the plugin twice or see multiple icons in the system tray, here's what you should do:

1. Close Duplicate Instances:

   • Right-click each of the InsightOSCommunication icons in your system tray.

   • Select "Exit" for all instances running.

2. Run the Plugin Again:

   • Once all instances are closed, navigate back to 

C:\InsightOSCommunicationServices\InsightOSCommunicationApplication\

2. • Run InsightOSCommunicationServices.exe as an administrator.

Reboot Your PC

A simple but effective troubleshooting step is to restart your computer. Rebooting can refresh system processes and resolve various issues. After restarting, check if the plugin icon is now visible in the system tray.

Verify Zebra Printer Installation

Ensure that your Zebra printer is correctly installed and configured. Follow these steps:

1. Check Printer Connections:

   • Ensure that the Zebra printer is properly connected to your computer. Verify both the USB and power connections.

2. Printer Settings:

   • Open your computer's settings and navigate to "Devices" or "Printers."

   • Confirm that the Zebra printer is both connected and functioning properly.

3. Update Printer Drivers:

   • Visit the Zebra printer manufacturer's website to download and install the latest drivers for your specific printer model.

Check for Software Updates

Ensure you are using the latest version of our label printing plugin. Regularly updating the software can resolve bugs and compatibility issues. Follow these steps:

1. Download the latest version of our plugin:

   • Download InsightCommunicationOS Plugin Files

2. Make sure you have the latest Windows updates and all your hardware device drivers are up to date.

Firewall and Antivirus

Occasionally, certain antivirus programs may trigger a false positive for our label printing plugin, raising concerns among users. We want to assure you that our plugin undergoes rigorous testing and meets stringent security standards. If your antivirus software flags the plugin, it is likely a false positive. To resolve this, we recommend adding an exception for our plugin in your antivirus settings.

⚠️We advise users to consult with their IT department before making any adjustments to their system ensure alignment with their organization's security protocols.

You're all set! Following these steps ensures that your Insight Communication Services are properly configured, and you can now enjoy seamless communication with your Zebra label printer and Insight.

If you encounter any issues, feel free to reach out to our support team for assistance.